Refund policy

Return and Refund Policy

You may request a return within 7 days of receiving your order. Items must be unused, in their original condition, and in their original packaging. Proof of purchase is required.

To request a return, email holyfamilycarvings@gmail.com with your order number. We will provide return instructions and the return address. Please contact us before sending any items back.

Return Shipping

Customers are responsible for return shipping costs when returning an undamaged item because they changed their mind.

Items Damaged During Shipping

If your item arrives broken or damaged during shipping, please email us with your order number and photos of the item and packaging. Holy Family Treasures will cover the costs of resolving shipping damage, including any necessary return shipping.

Refunds

Once we receive and inspect your return, we will notify you of the refund decision. Approved refunds will be issued to your original payment method within 10 business days. Your bank may require additional time to post the refund.